Your Policy Questions Answered
Yes. Contact our support team via live chat or email with your account ID and a request for data export. We compile your personal information, deposit history and play records into a file and send it within five business days. This includes all transactions on DANA, OVO, GoPay and QRIS.
We retain your account data for 36 months after closure. This period covers dispute resolution, refund processing and Indonesia regulatory obligations. After 36 months, personal data is deleted unless we're required by law to keep it longer.
Mismatched withdrawals are blocked before they leave our system. Our team reviews the mismatch and contacts you via your registered email or phone. You can then correct the payment method or account holder name and resubmit the withdrawal request.
Contact our support team immediately via live chat or email. Report the issue with as much detail as possible. We investigate within 48 hours and escalate to our data security team. You'll receive a response and a summary of our findings within five business days.
We store only the last four digits and payment method type for your reference. Full payment details are held by the payment processor (DANA, OVO, GoPay or QRIS), not by us. This protects your financial information from unauthorized access.
Yes. Go to your account settings panel and update your name, email, phone or address. Changes take effect immediately and are logged with a timestamp. If you need to change your account holder name, contact support; this requires additional verification.
No. Your play history, betting patterns and account activity are never sold or shared for marketing purposes. Data is shared only with payment processors and compliance partners where required by law. Your account information stays with us.
